At 3Q ITALIA SRLS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may be eligible for a return or exchange under the conditions outlined below.

🛍️ Eligibility for Returns

You may request a return or exchange within 14 days of receiving your order if:

  • The item is unused and in its original packaging
  • The item is not damaged or custom-made/personalized
  • You provide proof of purchase (order number or invoice)

🔁 Exchange Policy

We are happy to offer an exchange if:

  • The product is defective or damaged upon arrival
  • You received the wrong product or style
  • You wish to exchange for a different color or model (if available)

Note: Exchanges are subject to product availability.

💰 Refunds

  • Approved returns will be refunded to your original payment method within 7–10 business days after we receive and inspect the item.
  • Shipping fees are non-refundable, unless the return is due to our error.
  • You will be notified via email once your refund has been processed.

🚚 Return Shipping

  • Customers are responsible for the cost of return shipping, unless the item was incorrect or defective.
  • We recommend using a trackable shipping method.

Please send returns to the following address:

3Q ITALIA SRLS
Viale Manzoni 53
[Insert Postal Code], Italy
Email: visiofacture@gmail.com

⚠️ Items Not Eligible for Return

  • Custom or prescription glasses
  • Used or damaged products
  • Items returned after 14 days of delivery
  • Items without original packaging

📩 How to Start a Return or Exchange

  1. Email us at visiofacture@gmail.com with your order number and reason for return.
  2. Our support team will respond within 24–48 hours with return instructions.
  3. Ship the product back to us following the instructions provided.
  4. Once received, we’ll inspect and process your return or exchange.

🙏 Thank You!

We appreciate your business and are committed to providing high-quality eyewear and customer service. If you have any questions about this policy or need help, don’t hesitate to contact us at visiofacture@gmail.com